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Terms of Sales


Under Article 6 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, users of the site are informed https://www.madame-joseph.com the identity of the various stakeholders in the context of its implementation and monitoring:

  • Site owner/manager : LEE Eunji
  • Social reason : Madame JOSEPH
  • The head office : 29 Allée Robillard 93320 Les Pavillons sous bois
  • SIRET number : 98444383800011
  • Share capital : 100€

These conditions of sale are concluded on the one hand by the company Madame JOSEPH whose head office is located at 29 Allée Robillard 93320 Les Pavillons sous-bois, hereinafter referred to as "Madame JOSEPH" and managing the site www.madame-joseph.com and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.madame-joseph.com hereinafter referred to as "the buyer", or "the customer".

Article 1: object 

These conditions of sale aim to define the contractual relations between Madame JOSEPH and the buyer and the conditions applicable to any purchase made through the website. www.madame-joseph.com. The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale of which the buyer acknowledges having read prior to his order. The company also ensures that their acceptance is clear and unreserved by setting up a check box and a validation click. Before any transaction, the buyer declares on the one hand that the purchase of products on the site www.madame-joseph.com is not directly related to his professional activity and is limited to strictly personal use and on the other hand has full legal capacity, allowing him to commit to these general conditions of sale.

The company Madame JOSEPH retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.

Article 2. Products 

The products offered are those which appear on the site www.madame-joseph.com from the company Madame JOSEPH, while stocks last. The Madame JOSEPH company reserves the right to modify the assortment of products at any time. Each product is presented on the website in the form of a description listing its main technical characteristics (Size, Color, Composition, etc.). The photographs are as faithful as possible but do not commit the Seller in any way. The sale of products presented on the site www.madame-joseph.com is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

Article 3. Prices 

The prices of products sold through the websites are indicated in Euros (€) and precisely determined on the Product description pages. They are also indicated in euros excluding tax, because VAT is not applicable – article 293 B of the CGI, on the product order page, and excluding specific shipping costs.

For all products shipped outside the European Union and/or DOM-TOM, the price is calculated excluding taxes automatically on the invoice. Customs duties or other local taxes or import duties or state taxes may be payable in certain cases. These rights and sums do not fall within the responsibility of the Seller. They will be the responsibility of the buyer and are their responsibility (declarations, payment to the competent authorities, etc.). The Seller therefore invites the buyer to obtain information on these aspects from the corresponding local authorities. 

The company Madame JOSEPH reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased depending on the total amount of the order.

Article 4. Order and payment terms 

Before any order, the buyer must create an account on the site www.madame-joseph.com. The account creation section is accessible directly from the menu bar at the top of the home page. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using this information. The Madame JOSEPH company offers the buyer the opportunity to order and pay for their products in several stages:

- Secure payment by credit card (via the STRIPES system): the buyer selects the products he wishes to order in the “basket”, modifies if necessary (quantities, references, etc.), checks the delivery address or enters one new. Then, shipping costs are calculated and submitted to the buyer, along with the name of the carrier. Then, the buyer chooses the payment method: “Payment by STRIPES”. The next step asks them to check all the information, read and accept these general conditions of sale by checking the corresponding box, then invites them to validate their order by clicking on the “Confirm my order” button. Finally, the buyer is redirected to the secure STRIPES interface in order to securely enter their personal credit card references. If payment is accepted, the order is recorded and the contract is definitively formed. Payment by credit card is irrevocable. In the event of fraudulent use of the card, the buyer may request the cancellation of the card payment, the sums paid will then be recredited or returned. The liability of the bank card holder is not incurred if the disputed payment has been proven to have been made fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the card holder must contest, in writing, the debit with their bank, within 70 days following the transaction, or even 120 days. if the contract binding him to it so provides. The amounts withdrawn are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the holder. No costs for returning the sums may be charged to the holder.

Confirmation of an order entails acceptance of these conditions of sale, acknowledgment of having perfect knowledge of them and waiver of the right to rely on one's own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, the company Madame JOSEPH will send him by e-mail confirmation of the registration of his order.

If the buyer wishes to contact the company Madame JOSEPH, he can do so either by post to the following address: Madame JOSEPH - 29 Allée Robillard - 93320 Les Pavillons sous-bois; or by email to the following address: madamejoseph93@gmail.com.

Article 5. Reservation of ownership 

The company Madame JOSEPH retains full ownership of the products sold until full payment of the price, in principal, fees and taxes included.

Article 6. Withdrawal 

In accordance with the provisions of article L 221-5 of the Consumer Code, the Buyer has the right to withdraw without giving any reason, within fourteen (14) days from the date of receipt of his order.

The right of withdrawal can be exercised by contacting the Company as follows: Send an email to the seller within fourteen days of receipt. The product must not be unpacked, washed or used and must be returned in its original packaging. If the right of withdrawal is exercised within the aforementioned period, the price of the product(s) purchased and the shipping costs will be refunded, the return costs remaining the responsibility of the Customer. Product returns must be made in their original condition and complete (packaging, accessories); If possible, they must be accompanied by a copy of proof of purchase. In accordance with legal provisions, you will find below the standard withdrawal form to send to us at the following address: 29 Allée Robillard 93320 Les Pavillons Sous-Bois.

Article 7. Delivery 

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. Orders are made by La Poste via COLISSIMO, delivery service with tracking, delivery without signature. Delivery times are given for information purposes only; if these exceed thirty days from the order, the sales contract may be terminated and the buyer reimbursed. The company Madame JOSEPH will be able to provide the buyer with the tracking number of their package by e-mail. The buyer is delivered to his home by his postman. If the buyer is absent, he will receive a delivery notice from his postman, which allows him to collect the products ordered from the nearest post office, during a period indicated by the postal services. The risks linked to transport are the responsibility of the purchaser from the moment the items leave the premises of the company Madame JOSEPH. The buyer is required to check, in the presence of the Post Office employee or the delivery person, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

Article 8. Availability and presentation

If an item is unavailable for a period of more than 5 working days, you will be immediately informed of expected delivery times and the order for this item may be canceled upon simple request. The Customer can then request a credit for the amount of the item or a full refund and cancellation of the order.

Article 9. Guarantee 

All products supplied by the company Madame JOSEPH benefit from the legal guarantee provided for by articles 1641 et seq. of the Civil Code. In the event of non-conformity of a product sold, it may be returned to the company Madame JOSEPH who will take it back, exchange it or reimburse it. All complaints, requests for exchange or refund must be made by post to the following address: Madame JOSEPH - 29 Allée Robillard - 93320 Les Pavillons sous-bois, within thirty days after delivery.

Article 10. Liability 

The company Madame JOSEPH, in the distance selling process, is only bound by an obligation of means. It cannot be held liable for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, interruption of service, or other unintentional problems.

Article 11. Intellectual property 

All elements of the site www.madame-joseph.com are and remain the intellectual and exclusive property of the company Madame JOSEPH. No one is authorized to reproduce, exploit, or use for any reason whatsoever, even partially, elements of the site, whether in the form of a photo, logo, visual or text.

Article 12. Personal data

The company Madame JOSEPH undertakes to preserve the confidentiality of the information provided by the buyer, which he may be required to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has the right to access, modify and delete information concerning him. He can make the request at any time by mail to the following address: Madame JOSEPH - 29 Allée Robillard - 93320 Les Pavillons sous-bois.

Article 13.  Claims and mediation

If applicable, the Buyer may submit any complaint by contacting the company using the following contact details : madamejoseph93@gmail.com

In accordance with the provisions of arts. L. 611-1 to L. 616-3 of the Consumer Code, the consumer is informed that he can resort to a consumer mediator under the conditions provided for in Title I of Book VI of the Consumer Code.

In the event of failure of the complaint request to the Seller's customer service, or in the absence of a response within two months, the consumer may submit the dispute to a mediator who will independently attempt to bring the parties together. with a view to obtaining an amicable solution.